SHOP POLICIES
To ensure the best experience for everyone, please review our shop policies below.
WALK-IN POLICY
Walk-ins are welcome during all operating hours. Service is on a first-come, first-served basis. Wait times vary depending on shop activity. Appointments always take priority over walk-ins.
APPOINTMENT POLICY
Appointments are recommended, especially on weekends. Please arrive 5 minutes early. No-shows or late arrivals (15+ minutes) may result in the appointment being forfeited.
PAYMENT
We accept cash and all major credit/debit cards. Payment is due at the time of service. Tips are appreciated and can be paid in any form.
CHILDREN
Children under 12 receive our Kids Cut pricing. Children must be accompanied by a parent or guardian at all times. We ask that children are able to sit still in the chair.
HYGIENE & SAFETY
All tools are sanitized between every client. We maintain the highest standards of cleanliness and hygiene.
RESPECT
813 Custom Kutz is a professional, family-friendly environment. We expect mutual respect between clients, barbers, and staff. Disruptive behavior will not be tolerated.
PRICING
Prices are subject to change. Additional charges may apply for extra-long hair, extensive detailing, or custom design work. All pricing is displayed on our Services page.
REFUNDS
Due to the nature of our services, we do not offer refunds. If you are unsatisfied, speak with your barber immediately and we will make it right in the chair.